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Shipping & returns

Everything leaves our own warehouse in east London, packed by hand in moulded pulp and paper tape. Nothing we send contains plastic film.

Free UK delivery over £120◆Handmade in small batches◆30-day returns◆Six independent maker partners◆Carbon-neutral shipping◆

2–4Working days, UK standard

£120Free UK delivery above

30Day returns window

0.4%Of orders arrive damaged

Delivery

Rates and timings.

Orders placed before 1pm on a working day are picked the same afternoon. Anything after that, or at a weekend, goes out the next working morning.

UK standardTracked, 2–4 working daysFree over £120, otherwise £4.95

UK expressNext working day if ordered before 1pm£9.95

Northern Ireland & HighlandsTracked, 3–5 working daysFree over £120, otherwise £6.95

Republic of IrelandTracked, 4–6 working days£12

EuropeTracked and duties paid, 4–7 working days£16

Rest of worldTracked, 7–14 working days, duties payable on arrival£28

Lighting and larger vessels ship on a two-person service where the courier network requires it; we will tell you at checkout if that applies and it does not change the price.

Returns

Thirty days, no explanation required.

If a piece is not right, send it back within 30 days of delivery, unused and in its original packaging, and we will refund it in full to the original payment method. Refunds are processed within three working days of the parcel reaching us and usually appear within another five.

Under the Consumer Contracts Regulations 2013 you have a statutory right to cancel a distance-selling order within 14 days of receiving it. Our 30-day window is offered in addition to that right, not instead of it.

Return postage is paid by you unless the piece arrived damaged, faulty, or is not what you ordered — in which case we send a prepaid label and cover the whole thing.

How to start a return+

Email hello@formegoods.co.uk with your order number and which pieces are coming back. We reply with an address label and a returns note within one working day. There is no online portal and no form to fill in twice.

Something arrived broken+

Photograph the piece and the box it came in, then email us both. We will send a replacement on the next working day where we have stock, and a refund where we do not. Please do not post a broken piece back to us — it rarely survives the second journey and we do not need it returned.

Exchanges+

We handle exchanges as a return and a fresh order, which is faster and means the new piece is not held up waiting for the old one to arrive. Tell us what you would like instead and we will reserve it while the return is in transit.

What cannot be returned+

Made-to-order lighting and anything commissioned in a bespoke finish, because it was made for you specifically. Sale pieces marked final are also excluded. None of this affects your statutory rights if an item is faulty or not as described.

Faults after the 30 days+

Write to us anyway. Under the Consumer Rights Act 2015 goods must be of satisfactory quality and last a reasonable time, and we take a generous view of what reasonable means for objects intended to be used daily for decades.

Packaging

What the box is made of.

Moulded pulp, not foam

Every fragile piece sits in a moulded recycled-paper tray cut for its exact profile. It goes in the recycling with the cardboard, and it protects better than loose fill.

Paper tape and no film

Gummed paper tape, uncoated card, soy-based ink. There is no plastic film, no bubble wrap and no polystyrene anywhere in the chain, including on the way in from our makers.

Carbon-neutral collection

Our courier collects on an electric round within the M25 and offsets the trunk legs. The figure is audited annually and published in the About page.

Still not sure?

Our care guide explains how each material behaves over years of daily use, and the FAQ covers the rest.

Read the FAQ